Melbet Rules and Regulations in India

User Agreement and Acceptance

By completing the registration process and using any services available on the platform, you enter into a binding agreement with Melbet. This agreement takes effect immediately upon account creation and applies to all activities conducted through your account, including placing a bet, claiming bonuses, and accessing promotional content.

You are solely responsible for ensuring that your use of the platform is lawful under the laws applicable in your jurisdiction within India.

Eligibility Requirements

To use the platform and its services, you must meet the following conditions:

• You must be at least 18 years of age.
• You must be accessing the platform from a jurisdiction where online betting is not explicitly prohibited.
• You must not be listed on any self-exclusion register or be subject to a court order preventing participation in gambling activities.
• You must register only one account. Duplicate accounts are not allowed and may result in the suspension of all associated accounts and forfeiture of any related bonuses.

Right to Modify Terms

Melbet reserves the right to amend, update, or replace any part of these general terms at any time. Notification of material changes will be communicated via the platform or by email. Your continued use of the services following any such changes constitutes your acceptance of the updated terms. It is your responsibility to review these terms regularly.

Acceptable Use

You agree to use the platform solely for lawful, personal, and non-commercial purposes. The following activities are strictly prohibited:

• Using automated software, bots, or scripts to interact with the platform.
• Attempting to manipulate odds, events, or outcomes through fraudulent means.
• Sharing account credentials or allowing third parties to use your account.
• Engaging in any form of collusion or match-fixing.

Intellectual Property and Content Protection

All content published on the platform, including but not limited to logos, text, graphics, and software, is the exclusive property of Melbet or its licensors. You are not permitted to reproduce, distribute, or create derivative works from any platform content without prior written consent.

Limitations of Liability

Melbet shall not be held liable for:

• Losses arising from technical disruptions, server outages, or force majeure events.
• Decisions made by users based on information available on the platform.
• Third-party services or external links accessible through the platform.

The platform’s liability, where applicable under legal provisions, is limited to the amount deposited in your account at the time of the relevant incident.

Eligibility to Place Bets

Only registered account holders who meet the eligibility criteria outlined in the General Terms are permitted to place bets on the platform. You must have sufficient funds in your account at the time of placing any bet. Bets placed using bonus funds are subject to the specific bonus terms and conditions applicable to each promotion.

Bet Acceptance Policy

All bets are subject to acceptance by Melbet. The platform reserves the right to:

• Decline any bet without providing a reason.
• Limit the maximum stake on any selection or event.
• Void a bet if it was accepted as a result of a technical error or incorrectly published odds.

A bet is considered accepted only when it has been confirmed by the system and a unique bet reference number has been issued. Verbal or informal confirmations do not constitute acceptance.

Stake Limits

The following stake parameters apply to all users:

Melbet may apply individual account limits at its discretion, particularly where patterns of wagering suggest potential risk or abuse.

Settlement of Bets

Bets are settled based on the official result of the relevant event as confirmed by the recognised governing body or official source. In the case of disputes, Melbet’s decision, based on available official data, shall be final.

• Winnings are credited to your account promptly following settlement.
• If an event is abandoned or postponed beyond the defined timeframe, bets on that event may be voided and stakes returned.
• In-play bets are settled based on the state of the event at the time the bet was placed and confirmed.

Bet Restrictions and Cancellations

Melbet may restrict or cancel bets under the following circumstances:

• Evidence of match manipulation or corrupt activity relating to the relevant event.
• Bets placed after an event has already concluded (late bets).
• System or pricing errors that led to the availability of clearly incorrect odds.
• Violation of the platform’s acceptable use policy by the account holder.

In all cases of cancellation, the original stake will be returned to the account.

Deposits

To place bets and use services on the platform, your account must hold a positive balance. Deposits can be made using the following methods commonly available to users in India:

• UPI (Unified Payments Interface)
• Net Banking
• Debit and credit cards
• E-wallets and prepaid instruments
• Cryptocurrency (where supported)

All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted and may result in account suspension.

Minimum and Maximum Deposit Limits:

Limits may vary depending on the selected payment method and the user’s account verification status.

Withdrawals

Withdrawal requests are processed in accordance with the following rules:

• You may only withdraw funds to a payment method previously used for deposits or one registered in your name.
• The account must be fully verified before any withdrawal is processed.
• Bonus funds and associated winnings are subject to wagering requirements before becoming eligible for withdrawal.
• Melbet reserves the right to request additional documentation before approving a withdrawal.

Processing Timelines

These timelines are indicative. Delays may occur during periods of high volume or when additional verification is required.

Fees

Melbet does not charge fees on standard deposits or withdrawals. However, your bank or payment provider may apply their own transaction charges, for which Melbet accepts no responsibility.

Identity Verification (KYC and AML)

In compliance with anti-money laundering obligations, Melbet requires all users to complete identity verification before processing withdrawals or upon reaching certain transaction thresholds. You may be required to submit:

• A government-issued photo identification document (such as a PAN card, Aadhaar card, or passport)
• Proof of address (such as a utility bill or bank statement dated within the past three months)
• Proof of payment method ownership

Failure to provide the required documentation within the stipulated timeframe may result in the suspension of withdrawal privileges or account restrictions.

Melbet is committed to promoting safe and responsible participation in betting and gaming activities. The platform acknowledges that for some users, gambling may become problematic, and it maintains a range of measures to support those who may be at risk.

Tools Available to Users

Registered users have access to the following self-management tools:

• Deposit Limits: You may set daily, weekly, or monthly limits on the amount you deposit into your account. Once a limit is applied, it takes effect immediately and can only be increased after a cooling-off period.
• Loss Limits: Restrictions on the total amount you may lose within a specified period.
• Session Time Limits: Controls that restrict the duration of a single session on the platform.
• Self-Exclusion: You may request to be excluded from the platform for a defined period or permanently. During the exclusion period, your account will be deactivated and you will not receive promotional communications.
• Account Cooling-Off: A temporary suspension of your account for a short period, during which betting and deposits are disabled.

Self-Assessment

The platform provides access to responsible gambling self-assessment tools, which allow you to evaluate your own betting habits and identify potential signs of problematic behaviour. These assessments are voluntary and confidential.

Professional Support and Resources

If you or someone you know is experiencing difficulties related to gambling, the following organisations offer professional guidance and support:

• iGaming Ontario Responsible Gambling Tools (for internationally recognised frameworks)
• GamCare (www.gamcare.org.uk) – counselling and support services
• Gamblers Anonymous (www.gamblersanonymous.org) – peer support groups
• BeGambleAware (www.begambleaware.org) – information, advice, and support

Users in India seeking assistance are encouraged to contact a qualified mental health professional or addiction counsellor.

Underage Gambling Prevention

The platform does not permit individuals under the age of 18 to register or participate in any wagering activity. Melbet employs age verification procedures as part of the registration and KYC process. If it is established that a minor has accessed the platform, the account will be immediately closed and all funds held will be handled in accordance with applicable legal requirements.

Melbet operates in accordance with internationally recognised Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) standards. The platform has established internal policies, procedures, and controls to detect, prevent, and report suspicious financial activity.

Know Your Customer (KYC) Procedures

All users are subject to identity verification requirements. The KYC process may be initiated at the time of registration, upon reaching specified transaction thresholds, or at any point during the account lifecycle at the platform’s discretion.

Documents that may be requested include:

• Valid government-issued photo identification (PAN card, Aadhaar card, or passport)
• Proof of residential address (utility bill or bank statement)
• Source of funds documentation, where applicable
• Proof of ownership of the payment method used

All submitted documents are reviewed and retained in accordance with applicable data protection laws.

Transaction Monitoring

The platform employs automated and manual systems to monitor financial activity on an ongoing basis. The following transaction patterns may trigger a review:

• Large or unusually frequent deposits or withdrawals
• Multiple transactions structured to remain below reporting thresholds
• Transfers to or from high-risk jurisdictions
• Rapid cycling of funds without corresponding wagering activity

Detection of Suspicious Activity

Melbet maintains a dedicated compliance function responsible for identifying and reporting suspicious activity. Where reasonable grounds exist to suspect money laundering or terrorist financing, the platform is obligated to:

• File a report with the relevant financial intelligence authorities
• Suspend the processing of transactions pending investigation
• Refrain from disclosing to the account holder that a report has been made (tipping-off restrictions apply)

Account Restrictions and Fund Freezing

In the event of a suspected AML or CTF violation, Melbet reserves the right to:

• Immediately restrict access to the account and all associated services
• Place a hold on any funds held within the account
• Require the submission of additional documentation before any funds are released
• Permanently close the account and report the matter to relevant authorities

Funds subject to an AML hold will not be released until the matter has been fully investigated and resolved in compliance with applicable legal obligations.

Melbet is committed to protecting the personal data of its users and maintaining compliance with applicable data protection legislation. This section outlines the categories of personal information collected, the purposes for which it is used, and the rights available to you as a data subject.

Personal Data Collected

During the course of your registration and use of the platform’s services, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, nationality, and government-issued identification numbers
• Contact Data: Email address, mobile number, and residential address
• Financial Data: Payment method details, transaction history, and account balance information
• Technical Data: IP address, device type, browser type, and session data
• Usage Data: Betting history, login activity, and preferences
• Verification Data: Copies of identification documents submitted during KYC procedures

How Personal Data Is Used

The data collected is used for the following lawful purposes:

• Account registration and identity verification
• Processing deposits, withdrawals, and bet settlements
• Compliance with AML, CTF, and regulatory obligations
• Detection and prevention of fraud and unauthorised account access
• Communication regarding account status, transactions, and platform updates
• Improving the quality and functionality of the platform’s services

Personal data is not sold to third parties. It may be shared with regulatory authorities, payment processors, and identity verification providers strictly as required for the above purposes.

User Rights Regarding Personal Data

You hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data held about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data, subject to legal retention obligations.
• Right to Restriction: You may request that the processing of your data be limited in certain circumstances.
• Right to Object: You may object to the processing of your data for specific purposes, including direct marketing.
• Right to Data Portability: You may request that your data be provided in a structured, machine-readable format.

To exercise any of these rights, you may contact the platform’s support team through the official channels listed on the website. Requests will be handled within the timeframes specified under applicable law.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. Following account closure, certain data may be retained for a period of up to seven years in accordance with financial record-keeping requirements.

The protection of user accounts and financial transactions is a central operational priority for the platform. Melbet employs a multi-layered security infrastructure designed to safeguard user data and maintain the integrity of all services.

Data Encryption

All data transmitted between your device and the platform’s servers is protected using industry-standard Transport Layer Security (TLS) encryption. This applies to all account activities, including login sessions, deposits, withdrawals, and personal data submissions. Stored data is subject to encryption protocols that restrict access to authorised personnel only.

Two-Factor Authentication (2FA)

Users are strongly encouraged to enable two-factor authentication on their accounts. When activated, 2FA requires a secondary verification step, such as a one-time password (OTP) sent to your registered mobile number or email address, in addition to your regular login credentials. This measure significantly reduces the risk of unauthorised account access.

Account Monitoring and Fraud Detection

The platform operates continuous monitoring systems to detect unusual or potentially fraudulent account activity. These systems flag and investigate the following:

• Login attempts from unrecognised devices or locations
• Multiple failed authentication attempts
• Unusual patterns in wagering or financial transactions
• Simultaneous login sessions from different geographic locations

Where suspicious activity is detected, the platform may temporarily restrict account access and request identity re-verification before restoring full functionality.

User Responsibilities

The security of your account also depends on the steps you take to protect your credentials. You are responsible for:

• Keeping your password confidential and not sharing it with any third party
• Using a strong, unique password for your account
• Logging out of your account after each session, particularly on shared or public devices
• Notifying the platform’s support team immediately if you suspect unauthorised access to your account

Platform Integrity

Melbet conducts regular security audits and penetration testing to identify and address vulnerabilities within its systems. Third-party security specialists are engaged periodically to assess the platform’s defences and recommend improvements. Any identified vulnerabilities are addressed in accordance with established incident response procedures.