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Melbet Privacy Policy

This Privacy Policy governs the collection, processing, protection, storage, disclosure, and deletion of personal data belonging to users of the Melbet platform in India. All personal information gathered through the website is handled with strict regard for confidentiality and applicable data protection standards. No personal data is processed without the explicit consent of the individual concerned. Users are encouraged to read this document carefully to understand how their information is managed and what rights they hold. This policy applies to all individuals who access or register on the platform.

Privacy and Data Protection

Melbet is committed to safeguarding the personal information of every registered user in India. The platform collects only the data necessary to deliver, maintain, and improve its services.

Personal Information Collected

The following categories of personal data may be collected during registration, verification, and ongoing use of the platform:

  • Full name and date of birth
  • Contact details, including email address and mobile number
  • Residential address and proof of identity documents
  • Financial information required for deposits and withdrawals
  • Device identifiers, IP addresses, and browsing activity on the platform

Purpose of Data Collection

Personal information is collected for the following purposes:

  • Verifying user identity and age in accordance with applicable regulations
  • Processing financial transactions securely
  • Providing customer support and resolving account-related queries
  • Complying with anti-money laundering obligations and regulatory requirements under Indian law
  • Improving platform performance and tailoring the user experience

Security Measures in Place

Melbet applies both technical and organisational safeguards to protect user data, including:

  • Encryption of sensitive data during transmission and storage
  • Restricted internal access to personal information on a need-to-know basis
  • Regular security assessments and system audits
  • Secure storage protocols aligned with recognised data protection standards

User Rights Under Indian Data Protection Law

In accordance with applicable Indian data protection legislation, users hold the following rights regarding their personal data:

  • Right to Access: Users may request a copy of the personal information held about them.
  • Right to Correction: Users may request that inaccurate or outdated information be corrected.
  • Right to Deletion: Users may request the removal of their personal data, subject to legal retention obligations.
  • Right to Withdraw Consent: Users may withdraw consent for specific data processing activities at any time.

Requests related to the above rights may be submitted through the platform’s official support channels.

Use of Collected Information

Personal data collected through the platform is used strictly for lawful, clearly defined purposes. All processing activities are conducted transparently and in compliance with applicable data protection norms.

Account Maintenance and Service Delivery

Collected information is used to:

  • Create, manage, and maintain registered user accounts
  • Verify user identity and eligibility to access the platform
  • Process deposits, withdrawals, and related financial transactions
  • Communicate important account notifications, updates, and security alerts

Platform Optimisation and Analytics

Aggregated and anonymised data is used to:

  • Analyse user behaviour and platform usage patterns
  • Identify and resolve technical issues
  • Improve the overall functionality and performance of the website
  • Develop new features and services based on user activity trends

Marketing and Personalisation

With user consent, personal information may be used to:

  • Send promotional communications relevant to the user’s activity and preferences
  • Personalise on-site content and offers
  • Conduct surveys or gather feedback to improve services

Users may opt out of marketing communications at any time by contacting the support team or using the unsubscribe option provided in communications.

Regulatory Compliance

Personal data is also processed to fulfil obligations under applicable Indian laws and international regulatory standards, including:

  • Anti-money laundering and counter-terrorism financing requirements
  • Responsible gaming obligations
  • Tax reporting and financial record-keeping as required by law

All data processing activities are conducted on a lawful basis, including user consent, contractual necessity, and legal obligation.

Access to Information

Users have the right to access, review, and update the personal information held in their accounts at any time.

Accessing and Updating Personal Data

To access or amend personal information, users may:

  • Log in to their registered account and navigate to the profile or account settings section
  • Submit a formal request through the customer support team, specifying the information to be accessed or corrected
  • Provide any supporting documentation required to verify identity before changes are processed

All requests are handled in a timely manner, and users will be informed of the outcome through their registered contact details.

Data Removal Requests

Users who wish to have their personal information deleted from the platform’s records may submit a removal request to the support team. Such requests are processed subject to the following conditions:

  • The account must have no outstanding balances or pending transactions
  • Retention of certain data may be required to fulfil legal or regulatory obligations
  • Identity verification may be requested before processing the deletion

Security Verification and Consent

For the purposes of account security and fraud prevention, users provide consent for the platform to conduct identity checks and verification procedures. This may involve cross-referencing information with third-party identity verification services.

Payment Data and Third-Party Processors

Financial data associated with deposits and withdrawals is processed through authorised third-party electronic payment service providers. These providers operate under strict data confidentiality standards and are permitted to use financial information only to process the relevant transaction. Users’ payment details are not stored directly on the platform beyond what is necessary for transaction processing.

Protection of Children’s Privacy

Melbet does not permit access to or registration on its platform by individuals under the age of 18. The services offered are intended exclusively for adults.

Age Restriction Policy

  • Registration on the platform is restricted to users who are 18 years of age or older
  • All users are required to confirm their age during the registration process
  • Identity verification documents may be requested at any stage to confirm that a registered user meets the minimum age requirement

Limitations of Age Verification

The platform cannot independently verify the age of a user without the submission of valid supporting documentation. In the event that a user is found to be under the age of 18, their account will be immediately suspended and all associated data will be deleted.

Parental and Guardian Requests

If a parent or legal guardian believes that a minor has registered on the platform or that personal data belonging to a minor has been collected, they may contact the support team to:

  • Request the immediate closure of the minor’s account
  • Request the deletion of all personal data associated with that account

Such requests will be processed promptly upon receipt of appropriate verification. The platform takes the protection of minors’ personal data seriously and will act without delay upon confirmed requests from parents or legal guardians.

International Data Transfers

In the course of delivering its services, Melbet may transfer personal data to, and process it in, countries other than India. This may occur where the platform’s partners, affiliates, or service providers are located outside Indian territory.

Basis for International Transfers

By registering on and continuing to use the platform, users provide their consent for their personal data to be transferred internationally as described in this policy. Such transfers are carried out only where necessary to fulfil the purposes outlined in this document.

Data Protection Standards for Transfers

The platform ensures that all agents, partners, and affiliates who receive or process personal data in connection with international transfers are bound by strict confidentiality obligations. These standards include:

  • Contractual obligations requiring recipients to protect personal data to a standard equivalent to that applied by the platform
  • Restrictions on the use of transferred data for purposes beyond those agreed upon
  • Prohibition on the onward transfer of personal data without prior authorisation

Users may contact the support team for further information regarding the safeguards applied to international data transfers.

Use of Cookies

Cookies are small text files placed on a user’s device when they visit a website. The platform uses cookies to support and enhance the user experience across its online services.

Purposes of Cookie Usage

Cookies are used for the following purposes:

  • Statistical Analysis: Collecting anonymised data on site visits, page views, and user navigation patterns to understand overall platform usage.
  • Behavioural Analysis: Tracking user interactions to identify preferences and improve service delivery.
  • Personalisation: Storing user preferences and settings to provide a tailored browsing experience upon return visits.
  • Performance Optimisation: Identifying and resolving technical issues that may affect website functionality and loading speeds.

Cookie Storage Duration

Cookies placed by the platform are stored on the user’s device for a period of up to one year from the date of placement, unless deleted by the user prior to that date.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. However, disabling certain cookies may affect the functionality and performance of the website. Further information on managing cookies is available through the platform’s support team.

Acceptance of Privacy Policy

Access to and use of the services offered through this platform is conditional upon full acceptance of this Privacy Policy. By registering an account or continuing to use the platform, users confirm that they have read, understood, and agreed to the terms set out in this document.

Precedence of the Current Version

This Privacy Policy supersedes all previous versions of the document. In the event of any inconsistency between this version and any prior version, the terms of this current document shall prevail.

Policy Updates

The platform reserves the right to revise this Privacy Policy at any time. Users will be notified of material changes through the platform’s official communication channels. Continued use of the platform following notification of a revised policy constitutes acceptance of the updated terms.

Users who do not agree with the terms of this policy are advised to discontinue use of the platform and may contact the support team to request account closure.

Third-Party Privacy Practices

The platform may share personal data with third parties in specific circumstances, in accordance with this Privacy Policy and applicable Indian and international law.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

  • To resolve disputes, including chargebacks, fraud investigations, or legal proceedings
  • To fulfil contractual obligations with payment processors, identity verification providers, and technology partners
  • To comply with requests from regulatory authorities, law enforcement agencies, or courts with jurisdiction over the platform’s operations

Transparency Regarding Third-Party Recipients

Where third-party recipients of personal data are not publicly listed on the platform, the platform will disclose, upon request:

  • The identity or category of the third party receiving the data
  • The specific purpose for which the data is being shared
  • The volume of data transferred

User Consent for Data Transfers

By submitting personal information through the platform, users provide their consent for that information to be transferred to third parties as described in this section. This consent is given at the point of data submission and applies to all subsequent processing carried out in accordance with this policy.

Users who have concerns about specific third-party data sharing arrangements may contact the support team for further clarification.

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